Booking Terms and conditions

Check-in & Check-out Times

Check in time is after 3pm and check out time is 11am. We are unable to offer a late or early check-out or check-in. If your room is available before check in we will let you know prior to arrival. You are more than welcome to drop off your bags at any time and collect your key so you can go off and enjoy your day.

Booking Policy

To make a reservation we require one night of the booking total at the time of booking. The remaining will be charged upon arrival. we require card details. Please note all bookings made under special promotions are non-refundable. Promotions cannot be redeemed in conjunction with another promotion or discount.

Cancellation Policy

When booking direct we offer a 7 day cancellation policy. This means that if you cancel at least 7 days prior to your arrival date your card will not be charged. If the booking is cancelled within the 7 days the total reservation amount will be fully charged to the card provided. In the result of a no show the total cost of the booking will be charged to the card provided. If the card is declined we will call you for an alternative card payment.

For group bookings of more than 1 room please be aware that we require 7 days notice of cancellations or amendments. These changes are only ever dependent on availability and changes or cancellations of any kind made within the 7 days period are non-refundable.

Minimum Night Stays

We operate a 2 night minimum stay. We do open up our gap bookings for one night stays. These will be available to book online, so is always worth checking you dates to see if we have anything available. 

Dogs

We gladly welcome dogs in our house. We recommend booking the kingsize dog friendly room as this has a wooden floor and we believe is most suitable for dogs. We are more than happy to try and accommodate you in another room if this room is unavailable on your dates. We can provide a bed and dog bowls should you require. We do stipulate that dogs must not be left unattended in the rooms at any time.

 Children

We gladly welcome children of all ages in our property. We unfortunately cannot add extra beds in any of our rooms due to the size of them. We can provide a travel cot in some of our rooms, namely the kingsize rooms as they are the largest. We recommend booking our cosy double and Twin or super-king room as these are next door to each other. Or King room with bath and balcony room as these are next door to each other again. However we are a small property and none of our rooms are far apart. 

Room Occupancy 

Please be aware that all of our double rooms are reserved for single or double occupancy only, due to the size of our rooms. We can provide 1 travel cot in some rooms.

Damages

We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave. We also reserve the right to forward any charges for extra cleaning to any sheets or towels. We will have to charge guest for any towels or bedding that are ruined and can no longer be used.

No Smoking Policy

Artist Residence is 100% smoke-free. Smoking is not permitted in any part of our property. You are more than welcome to use the front garden with the ash tray provided. We reserve the right to charge a cleaning fee to the card you made the booking with.

 

Lost Keys

A charge of £45 will be taken in the event of a lost key. This covers the change of lock, key fob and the cost of a new key.

Lost Property

We are more than happy to post any lost items subject to the costs of postage. We reserve the right to give to charity or dispose of lost property if it is unclaimed 2 weeks from the stay date.

Privacy Policy

Any person details we collect through booking will not be passed on to any third party.

If you do sign up for our mailing list, your data will not be disclosed to anyone else and we will only contact you about any offers or special events.

Copyright Policy

Our site includes many photos, graphics and text written by us and is therefore protected by the copyright law.

Payment Policy

We used the card processing payment method of Stripe. This is a fully secured world wide system. 

Refunds

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